Sandi Wooten - 2008 Dodge Nitro
This is the story of the Dodge Nitro! My husband and I were car shopping. He goes and looks at a few different things then he finds this Nitro. He decides to buy it after a test drive... ok....this was on Wednesday. Without us asking, the owner, Matthew, at Minton Automotive Truck Sales says he’ll have the a/c charged as it’s just not how it should be. Ok no problem! Pick up Friday! Thanks man!! Friday rolls around and it’s time to go pick it up... well... the a/c won’t charge so there’s an issue... BUT! Matthew says he’ll fix it! Ok cool! We bring it home, he orders the part and I take it back to be fixed. Well...the new part is bad... so Matthew orders another one... I go back again to have it fixed... get the new part put on and guess what... still no a/c... but alas, Matthew says he will honor his word and fix it! I’m like ok, maybe you’re a decent guy... those are hard to find and I’m still doubtful but maybe... Now none of this surprises me, it’s truly par for my course so I’m being cool about it all, he’s going to fix it so I’m good. So the mechanic (not Matthew, the dealer) tells me to come back on a certain day, he’s ordered the parts and they’ll be there on this day. So I go back a third time, the part is not in!! Now I’m up to 3 trips to wilkesboro and still have no a/c!! I’m mad now. I drove all the way there and my part isn’t even there!! Mad doesn’t cover it. So I text Matthew as I’m so mad it’s best I don’t talk to anyone.
Y’all... this guy... was SO NICE. He was understanding to why I was so mad, he assured me he would handle it and it would be fixed. He was absolutely so professional in the face of my nasty anger and apologetic for the issues. He repeatedly asked what could he do to fix it! I calmed down just based off his reactions to my issues. He took everything into his hands! He met me half way when my part did come in and gave me something else to drive, he kept in constant contact with me and kept the Nitro overnight to make sure it was repaired. Then met me half way again to trade vehicles back. He even made me laugh at the whole situation in the end! The Nitro is running great and has some cold a/c!! A big huge thank you to Matthew for turning what could have been a horrible experience into an amazing one!! The next time we are car shopping I will definitely start at Mintons!! I am absolutely blown away with the professionalism and decency of this business and it’s owners. A++++ morals and ethics!! I recommend this auto dealer to anyone looking for a used vehicle!
